FAQ
1) What products do you sell?
We specialize in outdoor power equipment from trusted brands—snow blowers and related gear built for performance and durability.
2) Do you charge U.S. sales tax?
No. We are Delaware-based and do not charge U.S. sales tax on orders shipped within the United States.
3) How much is shipping and how long does it take?
Shipping is FREE on all orders. Standard delivery arrives in 9–12 business days after your order is processed.
4) Where do you ship?
We currently ship to the continental United States. We can’t ship to P.O. Boxes, APO/FPO, Alaska, Hawaii, or U.S. territories at this time.
5) How soon will my order ship?
Orders typically process in 1–3 business days. You’ll receive a tracking email as soon as your order ships.
6) How do I track my order?
Check your shipping confirmation email for your tracking number and carrier link. Need help? Email support@s3stores.it.com.
7) Can I change or cancel my order?
Yes—within 24 hours of purchase and before shipment. After shipping, you may request a return per our Return Policy.
8) What is your return policy?
You can return most new, unused items within 30 days of delivery with all original packaging/accessories. Contact us for an RMA at support@s3stores.it.com. (Buyer pays return shipping unless we made an error.)
9) Are there restocking fees?
If an item shows signs of use or missing packaging, a restocking fee (up to 15%) may apply after inspection.
10) What if my order arrives damaged or defective?
Contact us within 5 business days of delivery with photos and your order number. We’ll arrange parts, replacement, or a return authorization—whatever’s best to resolve it quickly.
11) Do your products include a warranty?
Yes—every product we sell includes a 3-year warranty. We coordinate repairs or replacements in line with manufacturer terms and authorized service centers.
12) What is a backorder and how is it handled?
A backorder means the item is temporarily out of stock but already scheduled to restock. We’ll email the estimated ship date, fulfill orders first-in, first-out, and keep you updated. You can wait, switch to an in-stock option, or cancel for a full refund anytime before shipment.
13) Do you offer price matching?
Yes—if you find the same item (same brand/model) at a lower advertised price from an authorized U.S. retailer, we’ll match it or refund the difference within 7 days of purchase. Email a link/screenshot to support@s3stores.it.com.
14) Is checkout safe?
Absolutely. We use SSL encryption and PCI-compliant payment processing via Shopify. We don’t store full credit card numbers.
15) What payment methods do you accept?
Major credit/debit cards and secure digital payment methods listed at checkout.
16) Do you offer promotions or discount codes?
Yes—watch the announcement bar at the top of our site for current promotions. Enter any promo code on the checkout page before payment.
17) Will I need assembly?
Some equipment may require light assembly (e.g., handle, chute, skids). Refer to the included manual. Need help? We’ll point you to brand setup guides or support.
18) How do I maintain my equipment?
Follow the manual for routine maintenance (shear pins, belts, oil, filters). Email us for parts guidance or brand service center info.
19) How do you fight eCommerce fraud?
We use automated and manual verification tools. Occasionally we may request identity confirmation for your protection. Suspicious orders may be canceled and refunded.
20) How can I contact you?
Email: support@s3stores.it.com
Address: S3 Stores, Inc., 2093 Philadelphia Pike #1310, Claymont, DE 19703, USA
Hours: Mon–Fri 9:00–18:00 EST, Sat 10:00–16:00 EST
