Backorder Policy

Keeping You Informed, Every Step of the Way

At S3 Stores, Inc., we work hard to keep our inventory up to date and ready to ship. However, due to high demand or seasonal supply delays, some items may occasionally go on backorder.

We believe in complete transparency, so when a product is on backorder, you’ll always know what to expect before and after placing your order.

What Is a Backorder?

A backorder means the product you want is temporarily out of stock but is already scheduled for restock with our suppliers or manufacturers. You can still place your order — and as soon as the item arrives at our warehouse, it will ship immediately to you.

How We Handle Backorders

Clear Communication:
If an item you ordered is on backorder, we’ll notify you promptly with the estimated restock and ship date.

Priority Fulfillment:
Backordered items are fulfilled in the order they were received, ensuring you get your product as soon as new stock arrives.

No Surprises:
You’ll never be charged extra fees for a backorder. If you prefer not to wait, you may request a full refund at any time before shipment.

Automatic Updates:
We’ll keep you updated by email regarding your order status and expected delivery timeframe.

Estimated Restock Times

Backordered items typically restock within 1–3 weeks, though this may vary depending on the manufacturer and season (especially during peak snow or lawn equipment periods).

If there are any significant delays, our team will contact you directly to provide options — including substitutions or cancellations if desired.

Your Options

  • Wait for your item — it will ship as soon as it becomes available.
  • Cancel your order anytime before shipping for a full refund.
  • Contact our team for alternative product recommendations that may be in stock.

Need Help?

If you have questions about a backordered product or need an update on your order status, please contact our customer service team:

S3 Stores, Inc.


Email : support@s3stores.it.com

Company : S3 Stores, Inc.

Website: https://s3stores.it.com

Address : 2093 Philadelphia Pike #1310
Claymont, DE 19703, USA

Phone: +1 (302) 556-2516